LiveKing FAQ — Complete Player Guide

LiveKing requires a valid government-issued photo ID — your MyKad, Passport, or Driver's License — along with a recent proof of address dated within the last three months (such as a utility bill or bank statement). A selfie holding your ID may also be requested. KYC is mandatory before your first withdrawal is processed and is usually completed within one business day.

Common causes include an incorrect password, a caps-lock issue, or a temporarily locked account after multiple failed attempts. Use the password reset link on the login page to receive a reset email. If your account has been locked for security reasons, contact LiveKing's 24/7 support team via live chat or email at [email protected] and we will resolve it promptly.

No. LiveKing strictly permits one account per person, per household, and per device. Duplicate accounts are detected automatically and will be suspended immediately. Any balances or winnings in duplicate accounts may be forfeited. If you have accidentally created more than one account, contact support right away so we can merge or close the duplicate before action is taken.

To permanently close your account, contact our support team at [email protected] with the subject line 'Account Closure Request'. Ensure any remaining balance is withdrawn before submitting the request. If the closure is related to a gambling concern, we strongly recommend requesting self-exclusion instead — this provides additional protections and can be reinstated after a mandatory cooling-off period.

Touch 'n Go eWallet withdrawals at LiveKing are typically processed within 15 to 60 minutes once approved by our payments team. Approval itself usually takes under 30 minutes during business hours. If your withdrawal has not arrived within two hours, check your eWallet app transaction history first, then contact our support team with your withdrawal reference number for a status update.

LiveKing supports all major Malaysian banks via FPX and DuitNow, including Maybank, CIMB, Public Bank, Hong Leong Bank, RHB, AmBank, Bank Islam, and Bank Rakyat. You can deposit directly from your internet banking or mobile banking app. Withdrawals are sent back to the verified bank account linked to your LiveKing profile. The bank account name must match your registered account name.

LiveKing does not charge internal processing fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — particularly for FPX transfers or cross-bank transactions. Cryptocurrency withdrawals are subject to network gas fees that vary based on blockchain congestion at the time of the transaction. We recommend checking with your payment provider for their specific fee schedule.

The minimum withdrawal amount at LiveKing is RM50 for bank transfers and e-wallets including Touch 'n Go, Boost, and GrabPay. Cryptocurrency withdrawals (USDT/BTC) have a minimum equivalent to approximately RM100, subject to network conditions. Withdrawals below the minimum threshold will be held until your balance reaches the required amount, or you may contact support to discuss your options.

LiveKing's live casino streams real-time table games hosted by professional dealers from dedicated studios. Available games include live baccarat, live blackjack, live roulette, live sic bo, and live dragon tiger — all accessible from desktop and mobile. Games run 24/7. Bet limits range from RM5 for casual players up to high-roller tables with limits designed for VIP members. Simply log in, choose a table, and join the action.

Yes. LiveKing's sportsbook covers Malaysian football extensively, including Liga Super Malaysia, FA Cup Malaysia, and Piala Malaysia fixtures. International coverage includes the English Premier League (EPL), La Liga, the UEFA Champions League, and UFC events. You can place pre-match bets or live in-play wagers with competitive odds. All sports betting markets are displayed in MYR and settled promptly after match completion.

Absolutely. LiveKing's platform is fully optimised for mobile browsers on both Android and iOS devices. There is no app download required — simply visit liveking.cam from your mobile browser and the site adapts to your screen automatically. All features including live casino, slots, sports betting, deposits, withdrawals, and account management work seamlessly on mobile. For the best experience, use Chrome on Android or Safari on iOS.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a game is designed to pay back to players over a large number of rounds. For example, a slot with 96% RTP will, on average, return RM96 for every RM100 wagered over its lifetime. RTP does not guarantee individual session results but is a useful indicator of a game's long-term payout profile. LiveKing publishes RTP figures for all slot titles.

Wagering requirements (also called rollover requirements) specify how many times you must wager a bonus amount before the resulting winnings can be withdrawn. For example, a RM100 bonus with a 20x wagering requirement means you must place RM2,000 in total bets before withdrawing bonus-derived winnings. Progress toward completion is tracked in real time on your account dashboard. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while live table games may contribute less.

Yes. In addition to the welcome bonus, LiveKing runs regular reload bonuses for existing players, free spins promotions tied to new slot releases, and cashback offers on live casino losses. Promotions are updated weekly and are visible in the Promotions section of your account. Subscribers to our notification list receive early access to limited-time offers. All promotional offers are subject to their own individual terms and wagering requirements.

LiveKing operates a tiered loyalty programme that rewards consistent play. Players accumulate loyalty points with every qualifying wager, which can be redeemed for bonus credits or account benefits. Higher tiers unlock perks including faster withdrawals, dedicated account managers, exclusive promotions, and higher table limits in the live casino. VIP tier eligibility is assessed monthly based on wagering volume. Contact support to learn more about your current tier status.

LiveKing employs 256-bit SSL/TLS encryption across the entire platform to protect all data in transit. Sensitive personal and financial information is encrypted at rest and stored on secure, access-controlled servers. We do not sell or share your personal data with third parties for marketing purposes. Full details of our data handling practices are available in the LiveKing Privacy Policy at liveking.cam/privacy-policy.

The minimum age to register and play at LiveKing is 21 years old. This applies to all account types, all game categories, and all Malaysian players regardless of location. Age is verified during the KYC process via government-issued ID. Any account found to be operated by a person under 21 will be immediately suspended, deposits refunded, and winnings forfeited. LiveKing is strictly an adults-only platform.

Deposit limits, loss limits, wager limits, and session time limits can all be set directly through your account settings under the Responsible Gambling section. Changes that reduce limits take effect immediately. To request self-exclusion — which blocks your account for a defined period of 6 months, 1 year, or longer — contact our support team at [email protected]. Self-exclusion requests are processed within one hour and cannot be reversed during the exclusion period.

If you are concerned about your gambling, please reach out immediately. LiveKing's support team is available 24/7 at [email protected] and can activate self-exclusion and connect you with resources. In Malaysia, you can contact Talian Kasih at 15999 for free, confidential counselling. Befrienders Malaysia (03-7627 2929) also provides emotional support. Internationally, GamCare (gamcare.org.uk) offers specialist gambling harm assistance. You are not alone, and help is available.